Privacy Policy

We, at Omel Bombas e Compressores Ltda. (“Omel”, “Omel Bombas” or “we”), are committed to safeguarding your privacy and protecting your data. The purpose of this document is to clarify what information is collected from users (“You” or “user”) of our websites – https://omel.com.br/ – and respective services, as well as our social networks, and how this data is used.

In order to provide services, Omel, through its website and its applications and systems, the equipment where it is installed or being used and the devices synchronized with it, collects various data and information, aiming, above all, to provide an increasingly better experience for the user. Omel recognizes that your privacy is very important, therefore we take all possible measures to protect it. In this sense, this Privacy Policy (“Policy”) aims to inform you how your information and personal data will be collected, used, shared and stored through our website and respective services. This document is an integral part of our Website Terms of Use, which contains an overview of our platform.

This Privacy Policy applies when you use our services that involve online and offline data collection, including Personal Data we collect through our services and channels, including websites, applications, third-party social networks, Customer Service, points of sale and events. Our users may choose, in certain cases, the types of data we collect, use and share, as described in this Privacy Policy.

The acceptance of the Policy will be made when the user registers on our platform to use one of the services mentioned above. Such acceptance will occur when you affirmatively agree to the use of your data for each of the purposes described herein. This will indicate that you are aware of and in full agreement with how we will use your information and data. If you choose not to provide us with the Personal Data necessary to use our products or to provide our services (we will indicate when this is the case), or do not agree with this Policy, we will not be able to provide you with our products and/or services. If you do not agree with this Policy, please do not continue your registration procedure and do not use our services. However, please inform us of your disagreement so that we can clarify or improve it.

This document was written in a simple and accessible way, with several examples of data collection and use, precisely so that you can read and understand how we use your data to offer you a safe and comfortable experience when using the services we offer you.

This Policy is divided as follows to facilitate its understanding:

• What are the sources of personal data?
• What types of data does Omel collect?
• Who does Omel share your data with?
• International data transfer
• What are the rights of data subjects?
• How long will the data be stored?
• How does Information Security work at Omel?
• How do I speak to Omel’s DPO?
• Policy Changes

1. What are the sources of personal data?

The amount and type of information collected by Omel varies depending on your use of our services and communication networks. We will collect different data depending on whether you are visiting our website or consulting Omel services. To make these definitions and differences more accessible, we have segmented the collection of user data into parts so that you can understand what applies specifically to you.

• Omel Websites. Consumer-facing websites operated by or for Omel including websites that We operate under our own domains/URLs and mini-sites that We maintain on third party social networks such as Facebook (Websites).
• Omel websites/mobile applications. Consumer-facing websites or mobile applications operated by or for Omel, such as smartphone applications.
• Ad interactions. Interactions with our ads (for example, if you interact with one or more of our ads on a third-party website, we may receive information about that interaction).
• Data Created by Us. During our interactions with You, We may create Personal Data about You (for example, but not limited to, records of Your purchases on our websites, and records of Your interactions with our content and/or emails).
• Events. Events held and organized by Omel, as well as events in which Omel participates as a sponsor or exhibitor.

It is also worth mentioning that we store information about all contacts already made with our users, regardless of the type of user who made the contact. Such information includes content downloaded from our pages and interactions via email, such as opening and clicks.

By clicking on the social media content sharing buttons available on our pages, the user will be publishing the content through their profile on the selected network. Omel does not have access to the user’s login and password on these networks, nor will it publish content on the user’s behalf without the user taking this action.

It is important to note that all data we collect is used to market and promote our products and services, in addition to helping us better serve our customers and users. Therefore, all data and information about you is treated as confidential, and we will only use it for the purposes described herein and authorized by you, always aiming to improve your experience as a user. In this sense, see section 2 to see what applies to you.

1.2. What are the Legal Bases for Data Collection?

We use only legally authorized forms of data collection as the legal basis for collecting data, such as, but not limited to, consent, legitimate interest and the regular execution of contracts entered into. When the legal basis for collection is not consent, we will always observe current legislation and respect the individual rights and freedoms of data subjects.

2. What types of data does Omel collect?

2.1. Website Visitors

If you only access our websites, we will collect your browsing data. In this case, when you visit our website, a “cookie” is inserted into your browser through the software, to identify how many times you return to our address.

“Cookies” are identifiers that we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features on our Services are visited and by how many people access them.

We also use Cookies and navigational data such as Uniform Resource Locators (URLs) to collect information about the date and time of your visit, as well as the information you searched for and viewed. We automatically collect this personal data and store it in log files whenever you visit our website or log in to your account on our network. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. Persistent Cookies can be removed by following the instructions in your Internet browser’s help file. You can choose to limit, refuse, or disable Cookies through your browser settings. However, if you do this, some areas of our website may not function properly, which may prevent you from taking advantage of some of our features.

Again, this Privacy Policy does not cover the use of Cookies by third parties, and we are not responsible for their privacy policies and practices. Please note that Cookies placed by third parties may continue to track your online activities even after you have left our Services.

2.2 Omel Leads

If you interact with our materials and content, we will collect, in addition to your browsing data mentioned in the Visitors section, your visit data to our pages, and other information that you choose to share with us, through your interactions with our forms, Landing Pages and emails, for example.

In order to offer you content and materials that are of interest to you, it is often necessary to cross-reference the data we collect from you, so that our marketing actions are directed to what you expect to receive from us. We guarantee that this cross-referencing is not done in a discriminatory manner, and does not violate any of your individual rights or freedoms. In addition, you can, at any time, change or remove such data processing permissions by contacting us.

Considering all these points, there may be some possibilities for using your data. In this sense, we recommend that you read the examples below:

• Your email is used to send the material or information requested by you when filling out the form. It can also be used to send Newsletters related to the applications of our products in different market segments, installation, use and maintenance tips, spare parts, launch of new products, services or free materials, but not limited to these examples;
• Send you support or service-related messages, such as alerts, notifications, and updates;
• Communicate with you about products, services, promotions, news, updates, events and other matters that may be of interest to you; and
• Carry out targeted advertising based on your tastes, interests and other information collected.

2.3. Users of Omel Websites and Services

If you use any of our services and/or products, we will collect, for example, the following categories and types of personal data: contact data (name, email and telephone), location data (country, state and city), professional profile data (position, name and segment of the company where you work, number of employees at that company, academic background and years of experience), billing data (name, CPF, CNPJ, state and municipal registration – when applicable, address, credit card), data for marketing purposes (your marketing preferences and information about your CRM).

For online support and access to website services and/or products, the following are collected:

• contact details (name, email and telephone)
• professional profile data (position, company, company segment, number of company employees.

For the acquisition of our services and/or products and access to specific information and costs, the following are collected:

• contact details (name, email and telephone number);
• professional profile data (position, company, company segment, number of company employees);
• location data (country, state and city);
• billing and collection data (company name or name, trade name, CNPJ or CPF, legal representative and their CPF, address of the headquarters, credit card data, when opting for this payment method, options regarding Simples Nacional, additional data for issuing an Invoice and payment currency for international customers).

2.4. Participants in Omel events

If you participate in an event held by Omel, the data necessary to confirm your registration (such as name, location data, company where you work and place of residence) will be collected through a third-party ticketing platform.

Your email data, collected during our events, will be shared with our Marketing team, in order to send you content and news about topics related to the event proposal. You can request to change these preferences at any time.

3. Who does Omel share your data with?

By using an online platform to better serve you, Omel may operate in conjunction with other companies in a wide range of activities, including to provide location features, advertisers, sponsors and commercial partners, online and offline, as well as dissemination tools and performance analysis. Therefore, we reserve the right to share your information, including location, registration and interest data, with suppliers duly approved by us, whenever possible, anonymously, in order to preserve your privacy as much as possible.

We do not rent, sell or transfer your personal data to anyone except the partner companies listed below. We may share your personal data in the cases mentioned below:

• Advertisers: You may eventually receive directly advertisements, content and links displayed in a personalized manner by Omel, according to your interests and behavior on our platform or other services with which you interact. For this purpose, data may be shared between Omel and the targeted advertising platform, mainly unique identifiers, IP addresses, cookies and other information collected from your browser, which may be used to measure the efficiency of online advertising. You can always object to this advertising by contacting us.
• Our Partners: We employ other companies to perform work on our behalf and we need to share your personal data with them to provide products and services to you. For example, we use data hosting services to store our database, and we also use payment method services to process billing data for our products purchased by you. Our Partners are only authorized to use personal data for the specific purposes for which they were hired, therefore, they will not use your personal data for any purposes other than those related to the provision of services provided for in the contract.
• Statistics: Data stored by Omel may be used for statistical purposes (analytics). This data is grouped together to provide a macro analysis of the scenario and, therefore, does not seek to identify or make identifiable the holders of personal data, but only to better understand how they access Omel platforms, in order to improve the provision of services and customize products more targeted to the interests of users.
• Social media profiles or other submissions: Registration on Omel platforms may allow the user to register by logging into their account via Facebook or Gmail. In this way, certain data from your Facebook and Gmail account may be shared with Omel. In this sense, when logging in, check the publicly accessible personal data that is authorized by these platforms so that you can decide what you want to share with us or not. We do not control the policies and practices of any other third-party website or service, so if you register using your profile on a social network, please be aware of this.

To safeguard and protect Omel’s rights, we reserve the right to access, read, preserve and disclose any data that we believe is necessary to comply with a legal obligation or a court order and other agreements; or to protect the rights, property or safety of Omel, our employees, our users or others.

4. International Data Transfer

Omel collects and transfers personal data collected in Brazil to countries located in the European Union and to the USA. This transfer occurs to Omel Partners that work on the processing of personal data, and these transfers only involve Omel Partner companies that have demonstrated that they are in the process of complying or in compliance with the GDPR and with Brazilian sectoral data protection laws.

Omel is headquartered in Brazil and the data we collect is governed by Brazilian law. By accessing or using Omel Services or providing personal data to us, you consent to the processing and transfer of such data to Brazil and other countries mentioned above.

5. What are the rights of data subjects?

You can always choose not to disclose your data to us, but please note that some of this data may be required to register on our platforms or use some of the features and products we offer you. Regardless, you will always have rights regarding the privacy and protection of your personal data, and we are not only concerned about the security of this data, but also ensure that you have access to and are aware of all of your rights regarding personal data.

Therefore, below we summarize all the rights you have under the General Data Protection Law (LGPD), which are:

• Right of access;
• Right of rectification;
• Right to exclusion;
• Right to confirmation of the existence of processing;
• Right to request blocking or deletion;;
• Right to information from public or private entities;
• Right to restrict processing;
• Right to review automated decision;
• Right to object to processing;
• Right to an explanation of the logic behind the collection of your data;
• Right to information about the possibility of not providing consent and the consequences of refusal;
• Right to withdraw your consent.

In this sense, below is a brief explanation and examples of some of these rights:

• Request access to your personal data: This right allows you to request and receive a copy of the information about the personal data we hold about you.
• Request for correction of your personal data to Omel: This right allows you to, at any time, request the correction and/or rectification of your personal data, if you identify that some of them are incorrect. However, in order for this correction to be effective, we will have to check the validity of the data you provide us.
• Request for deletion of your personal data: This right allows you to request that we delete your personal data from our platform. All data collected will be deleted from our servers when you so request or when it is no longer necessary or relevant to provide you with our services, unless there is any other reason for its maintenance, such as a possible legal obligation to retain data or the need to preserve it to protect Omel’s rights. To change your personal information or delete it from our database, send an email with your request to csc@omel.com.br ou omel@omel.com.br or through the contact form available on this website.
• Right to object to processing: Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms, you have the right to object where we are processing your personal data for direct marketing purposes, for example. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights, such as in these cases where it may be essential to provide the product and/or service, or due to a legal obligation.
• Right to request blocking or deletion: This right allows you to ask us to block (temporarily) or delete (definitively) your personal data from our databases and platform, always remembering that, in some cases, we can demonstrate that we have legitimate reasons to process your data and that, eventually, such reasons override your rights (e.g.: need for processing arising from a legal obligation).
• Restrict processing of your personal data: This right allows you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the accuracy of the data; (b) where you need us to keep the data even if we no longer need it, as necessary to establish, exercise or defend legal claims; or (c) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Right to withdraw consent at any time: You have the right to withdraw your consent, however this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products to you. If this is the case, we will notify you at the time this occurs.
• Right to review of automated decisions: You also have the right to request a review of decisions taken solely on the basis of automated processing of your personal data that affect your interests.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you for further information in relation to your request in order to speed up our response. Your legitimate requests will be dealt with within 10 (ten) business days. If your request is particularly complex, or you have made a number of requests, we will notify you and keep you updated on the progress of your request(s) if this takes longer than we set out in this section.

If you have any questions about these issues and/or how you can exercise these rights, please feel free to contact us.

6. How long will Omel store the data?

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of complying with any legal or contractual obligations, or requests from competent authorities.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

If you use our products and services, your account information will be kept as long as you keep it active. If you request cancellation, your information will be deleted within 30 (thirty) days after the account is cancelled. If you request the deletion of your data and/or your account, in this case, Omel will keep the data for 10 (ten) days after your deletion request.

7. How Information Security works at Omel

Your account is password protected for your privacy and security. If you access your account through a third-party website or service, you may have additional or different login protections through that website or service. You must prevent and avoid unauthorized access by third parties to your account and personal data by selecting and protecting your password and/or other login mechanism appropriately and by limiting access to your computer or device and browser, and by logging out after you have finished accessing your account.

In order to guarantee your privacy and the protection of your personal data, Omel adopts the best information security and secure development practices available on the market, that is, we contract products and services that promote the protection of your data and in which you can manage your information directly.

We strive to protect the privacy of your account and other personal data that we maintain in our records, but unfortunately we cannot guarantee complete security. Unauthorized account entry or use, hardware or software failure, and other factors may compromise the security of your personal data at any time, so it is necessary that you also ensure that we maintain a safe environment for everyone. In addition to adopting good security practices in relation to your account and data, if you identify or become aware of anything that compromises the security of your data, you must contact us and inform us through the available service channels.

8. Changes to the Privacy Policy

As we are always seeking to improve our services, this Privacy Policy may be updated. Therefore, we recommend that you periodically visit this page to be aware of any changes. If any relevant changes are made that require your new consent, we will publish this update and request new consent from you.